Don’t worry, we’ve got you covered

Flight delays

Traveling with connections? You could miss a flight because of previous delay.

Flight cancelations

Your flight could be canceled unexpectedly.

Schedule changes

One of your flights might be rescheduled by the airline. This can affect the rest of your itenary.
If this happens, we will offer you:

Alternative flight

to your destination.

Refund the cost

of your unused tickets.

Overnight accommodation

If the delay is more than 12 hours overnight.

Food and drink

If the delay is more than 6 hours.

The decision is yours when there are less than 24 hours until departure, otherwise, we choose.

All we need is a little cooperation:

Please follow these steps to unsure the best possible outcome:
1. Inform us as soon as you’re aware of any situation that affects your trip.
2. Respond to all our offers within 24 hours.
3. Don’t make any flight changes without our approval.
4. If we agree that you should buy a flight which is not available online, we must receive your email with proof of payment within 14 days.
Unfortunately, if you do not follow these instructions, your Guarantee may be voided.